Privacy Policy

1. Overview

Food Bundles Limited ("Food Bundles", "we", "us" or "our") respects your privacy and is committed to protecting the personal data you provide when you register for, or use, our platform, whether online or through an authorized agent. This Privacy Policy describes the types of information we collect, how we use it, and the choices and rights you have in relation to that information.

By registering for, or using, the Food Bundles platform you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

2.1 Information you provide

• Account details, such as your name, business name, email address, phone number, TIN and business type.
• Location information, including province, district, sector, cell and village.
• Payment information needed to process transactions securely. Card details are collected by our payment provider (Flutterwave) on their secure pages and are not stored by us. Payments on the platform may be made via Flutterwave (including card and mobile money), Paypack mobile money, voucher, or pre-paid (deposit), where offered.
• Communication with our support team, such as inquiries, feedback and correspondence.

2.2 Information we collect automatically

• Transaction and order records made through the platform.
• Technical information such as your IP address, browser type and device information, where needed for security and platform improvement.

3. How We Use Your Information

We collect and process your data solely for legitimate business purposes, including:

• Account management, verification and authentication.
• Order placement, fulfilment, payment processing and delivery.
• Customer support and responding to your inquiries.
• Compliance with legal, regulatory and tax obligations, and the prevention of fraud and money laundering.
• Platform improvement, analytics and security.
• Sending service notifications and, where you have agreed, marketing communications.

4. Sharing of Information

We do not sell your personal data. We only share information where necessary to operate the platform, including:

• Payment processors and financial service providers, such as Flutterwave and Paypack, to process transactions you initiate, including voucher and pre-paid (deposit) balances.
• Delivery and logistics partners, to the extent needed to fulfil your orders.
• Authorized agents and service providers acting on our behalf, under appropriate confidentiality obligations.
• Government or regulatory authorities, where required by law or for the prevention of fraud and money laundering.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal data from unauthorized access, use, alteration, disclosure or loss. Sensitive payment credentials are handled by our payment provider on secure, encrypted pages, and our staff access personal data only where necessary to perform their duties.

While we take reasonable steps to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as necessary to provide the platform and services, comply with legal, accounting and tax obligations, resolve disputes and enforce our agreements. Transaction and financial records may be retained for the periods required by applicable law.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate or incomplete information.
• Request deletion of your personal data, subject to legal and operational requirements.
• Object to, or request restrictions on, certain processing activities.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable timeframe and may require you to verify your identity before fulfilling your request.

8. Children's Privacy

Our platform is intended for businesses and individuals over the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you through the platform or your registered contact details. Continued use of the platform after changes take effect constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

• Email: info@food.rw
• Phone: +250 788 963 267
• Address: KG 5 Ave, Kigali, Rwanda